While we are always sad to see someone go, more importantly, we are always wanting the customer to get the best possible connection they could get. Even if it's not ours.
If you are within your seven day trial, please reach out to us by responding to this ticket or emailing us at [email protected] and ask for a return shipping label to be sent to you via email so you can print and use it to ship your device back to us completely free of charge. When shipping, please ensure that the device is well wrapped and is received in whole, to avoid being charged for the device.
Please be sure to ship the return within six days of your cancellation to avoid being charged for the device.
The return shipping label that we will send to you has the return shipping address already affixed, however, all return shipping can be shipped to:
9370 Spotted Horse Rd.
Reno, NV, 89521
If you were outside of your seven day, trial, and you have purchased the device, the device is yours to keep. If you believe that, your device is in excellent condition, rather than throw it away, you can take advantage of ispMint's buyback program where we will buy your device back from you for $25, refurbish it, and sell it at a lower price to a needy customer.
Thank you for being a client and trying our service. We are truly grateful as we are a patriot owned business with real people who try really hard to help others get internet where its super hard to get.