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Cancellations & Returns

Risk-Free Trial:

We understand that choosing an internet service provider is an important decision, which is why we offer a risk-free trial of our services. New customers can try our services free of charge for seven days from the receipt of their device. If for any reason they are not satisfied with our service, they can cancel and return the device within the trial period without incurring any charges.

Equipment Return Policy

You have a 7-day trial period from the date of receipt to cancel your order. An official cancellation requires the provision of a tracking number for the returned product. If you do not cancel and provide this tracking number within this timeframe, you will be billed in full.

Activation Fees

Activation fees are a one-time fee and are also refundable within the 7 day period.


Service is month-to-month and customers can cancel at any time.

Contact Us

Contact customer support at +1 844-533-5111 or [email protected] to start a return or cancellation request.