High-Speed Internet for Rural Areas

Support Form

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Support Form

Power off your device for 5 minutes and power it back on. If that resolves the issue let us know, if not, proceed by filling out this form to help us resolve your issue. PLEASE REMEMBER, ALL ispMint TECH SUPPORT ISSUES ARE SOLVED BY ONE OF THE FOLLOWING RESOLUTIONS, IN EVERY SCENARIO:

1. Power cycle device
2. Swap device (same carrier or try a new carrier)
3. Cancel service

Our goal is to always get you the best connection we can. Our hope is that no customer ever has to cancel service due to a change in coverage, however, the underlying carrier is ultimately in control of the client experience, not ispMint. But no worries! We can help you get back up and running 99% of the time!

Complete this form to submit your support ticket:

Ticket:

What is the name on the account. *

What it the nature of your issue, check all that apply. *

Device will not power on

Cannot see or connect to the WiFi Network

Can connect to WiFi and have no internet access (If checked complete Form A)

Can connect to WiFi and have internet access that is unsatisfactory (If checked complete Form B)

Form A: What devices were you UNABLE to connect to the Wifi with, and which devices were you ABLE to connect to the Wifi with?

Form B: On a phone, tablet or computer, connect to the WiFi. In a browser go to www.speedtest.net and click the GO button. Once complete, type in the statistics: Latency/Ping(MS), Download (Mbps), Upload (Mbps)

When did the issue start? *

Any other information pertinent to the issue?

What was service like prior to the issue? *

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