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Hardware Setup (1)

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It says I am connected, but I can't use the internet. What do I do?

If you are connected to the internet, but unable to surf the web, try the following: Turn the device off and unplug it. Remove the bottom cover. Remove the battery. Pull out the SIM card and...

What are the WiFi credentials (name & password)?

You can find the WiFi name and password credentials on the bottom of the router or under the bottom cover of the router. For example, the WiFi name typically starts with ATT-WI-****(four numbers)...

Why are the signal lights on the router red? (mf279 devices)

If the signal lights on the router are red, it may indicate one of the following: The SIM card may have issues.  The tower may be down. You may be past due on payment. Please note: This is...

What is included in your 7-DAY MONEY BACK GUARANTEE refund policy?

7-DAY MONEY BACK GUARANTEE  Request a full refund within 7 days from the receipt of the device. Service is month-to-month. Cancel at any time.  Equipment returned after the 7-day period will not...